The establishment of the registration centre in West Delhi (an area where a majority of refugees live) in mid-2009 led to a major improvement in registration times. New asylum-seekers who had to wait for nearly a year for registration are now registered within three weeks of approaching UNHCR. An important element was the introduction of an automatic scheduler for the organisation of appointments etc.  The office developed synergies with other UNHCR operations in this regard such as Syria and learnt from their experiences to achieve positive results vis-à-vis registration procedures.

All reception services have also been shifted to the same centre in West Delhi for the convenience of asylum seekers i.e. to avoid long distance travel and high transportation costs. At reception, asylum-seekers wait at an appropriate waiting area inside the office premises with access to seating, clean drinking water and bathrooms. Posters relating to UNHCR’s services being free of charge are displayed in the waiting area. Complaints and suggestion boxes are also provided. There is a children’s room keeping in mind the special needs of young children and pregnant and lactating mothers.