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DISPLAYING RESULTS 101 to 125 out of 139
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Outreach Volunteer Program

The Syria Refugee Outreach Volunteers Programme uses 140 female and 10 male volunteers to engage in regular contact and direct services within the refugee community. The Outreach Refugee Volunteers are an innovative response to the needs of refugees in an urban context. The program seeks to identify the most vulnerable urban refugee populations, increase direct communication, better utilize community resources, and map and assess the population. The majority of volunteers work generally in community services, but 45 are specialized in education, health, psychosocial support, and help to the disabled, elderly, and unaccompanied minors. One of the major roles of the volunteers is to carry out home visits, providing counseling and assistance with dignity and respect. 

 

 

The program has shown that community resources should not be underestimated, and that with little investment, tremendous impact can be achieved. The program is a cost effective and sustainable means to respond to needs during and post-emergency situations. Refugees’ capacity to address their own needs have been strengthened. The program’s success depends on a very good understanding of the implementing context, regular supervision and support to volunteers, and patience and persistence. 

Region: Middle East and North Africa
Country: Syrian Arab Republic
Organization: NGO/International Organization
Sector: Community Outreach

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Creating Women Leaders to Uphold Women's Rights

By way of example, in Pankisi, Georgia, where discriminatory traditional systems are often a women’s only available recourse, UNHCR helped to establish and train a Council of Women comprised of  influential Chechen/Kist refugee women. The Council promotes and defends women’s rights in the community, acts as a mediator between the local population and the elders who decide on cases as well as between the local community and Georgian authorities, and works with youth to change harmful customs and traditions and promote compliance with Georgian family law. The Council has mediated 14 disputes relating to property, child custody and domestic violence, 11 of which were resolved positively.

Region: Europe
Country: Georgia
Organization: UN agency
Sector: Legal Aid / Community Outreach

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Legal Aid to Victims of Gender Based Violence

In mid-2012, UNHCR commenced a project with Avocats Sans Frontières (ASF) in Bujumbura, Burundi, to provide legal counseling and advice to SGBV survivors and their families, and a lawyer if they wish to pursue their case further. ASF has so far supported 25 cases, and in 2013 an important precedent was set when a perpetrator was sentenced to 13 years imprisonment and the survivor was granted compensation.

Region: Africa
Country: Burundi
Organizations: NGO/International Organization / UN agency
Sector: SGBV / Legal Aid

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Gender Based Violence and Mobile Courts

In Djibouti, UNHCR worked with a partner organization to organize 10 mobile court sessions in 2012, allowing judges to hear 67% of the total number of reported sexual and gender based violence cases. 

Region: Africa
Country: Djibouti
Organization: UN agency
Sector: SGBV / Legal Aid

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Creating Public Awareness of Gender Based Violence

In Jordan, when protection monitoring and focus group discussions revealed widespread reports of early marriage as a perceived form of ‘protection’ against SGBV for refugee girls, as a prevention measure, UNHCR partnered with the Royal Film Commission Jordan to produce and broadcast public service announcements on local television regarding the illegality and harmfulness of child marriage.

Region: Middle East and North Africa
Country: Jordan
Organizations: NGO/International Organization / UN agency
Sector: SGBV / Community Outreach

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Registration Considerations for Women

In Thailand, registration is currently recorded by family/household, with the issuance of one Household Registration Document. In order to respond to the particular needs of women who have suffered abuse by their husbands, become divorced or separated, or no longer belong to the household in which they were initially registered, UNHCR has successfully advocated with the Thai authorities to create separate registration records for women in these positions.

Region: Asia and the Pacific
Country: Thailand
Organization: UN agency
Sector: SGBV / Registration

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Combating Statelessness

In Zimbabawe, Christian Care has strengthened the government’s capacity to provide civil status documents and improved access to registration by Persons of Concern through renovating the Jotsholo Registry in Matabeleland North. Of the 11,500 pieces of Civil Status Documentation obtained by persons of concern in this area between 2011-2012, 52 per cent were for women. Previously, many people, particularly women and girls, were at risk of de facto statelessness and were unable to exercise their rights as citizens. 

Region: Africa
Country: Zimbabwe
Organization: NGO/International Organization
Sector: Registration

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Training Women as Community Mobilizers

In Quito, Ecuador, UNHCR started a programme in 2012 to train refugee women as community mobilizers, based on a similar initiative in Damascus, Syria. Training sessions were designed to help refugee women with community leadership potential to overcome trauma associated with their displacement and educate them in areas such as human rights, leadership and gender issues. In 2013, six of these women will be selected and supported to work as community mobilizers in six different neighbourhoods, to promote refugees’ rights and serve as focal points for providing information to people of concern to UNHCR. 

Region: Americas
Country: Ecuador
Organization: UN agency
Sector: Education / Community Integration

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Engaging Women Leaders

UNHCR Sri Lanka supported Orientation Visits for community leaders and members of women’s groups to build their capacity to address local issues without external support. Participants visited police stations, courts, legal aid commissions and sexual and gender based violence desks at hospitals to understand how to engage with these institutions. In 2011, 624 women’s society members participated in visits in Jaffna District. In 2012, 549 women, 150 men and 27 government officials participated in visits in Vavuniya District. Participants have since held information sessions in their villages to share the knowledge they acquired.

Region: Asia and the Pacific
Country:
Organization: UN agency
Sector: SGBV / Community Outreach

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Detainee Support

The Jesuit Refugee Service has been operating a program of various services that they provide to asylum seekers and refugees in cities throughout Indonesia. In the Immigration Detention Center in Medan, they provide regular visits to detainees, sports activities and a mobile library. In addition, JRS has started regularly visiting the Immigration Detention Center in Surabaya. In Cisarua, Bogor JRS staff provides asylum seekers with the means to sustain themselves while awaiting the outcome of their Refugee Status Determination process through regular visits, the sharing of information, provision of housing, food and securing access to health services. JRS has also begun providing English classes and social activities to refugees living in Bantul, Yogyakarta.

Region: Asia and the Pacific
Country: Indonesia
Organization: Jesuit Refugee Service
Sector: Other

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Combating Gender Based Violence

The International Catholic Migration Commission Creation (ICMC), has established a Refugee Women’s Protection Corps (RWPC), made up of women from numerous Burmese ethnic groups within the refugee communities. The organization has used the reasoning that awareness on issues and services is better received, trusted, understood and acted upon when delivered to refugees by members of their own community. This grassroots approach aims to ensure that refugee communities will be better able to prevent and reduce gender-based violence, increase reporting of gender-based violence, and initiate a service response for victims. The RWPC operates several projects towards this end. They have established a hotline to receive reports of gender-based violence incidents from the refugee community. ICMC and its NGO partners are also conducting child protection trainings – and a dedicated training for teachers ‐ at refugee community schools and refugee youth organizations across Kuala Lumpur. The curriculum seeks to increase understanding of all forms of child abuse, teaching them about their rights and how to protect themselves.The RWPC has also provided increased shelter capacity and emergency health care for gender-based violence survivors. Through its local partners, Pusat Kebajikan Good Shepherd Sisters (PKGS) and the Women’s Aid Organization (WAO), refugee women and children violence survivors can seek emergency accommodation, protection and care at shelters and they are also offered access to medical care, counseling and psycho‐social support. Finally, ICMC has established a program of Mini Grants. They award these $4,000 grants for community- based solutions to gender-based violence issues and provide the technical support needed to realize the proposals. To date, ICMC is providing technical assistance on the preparation of project proposals to two refugee community organizations that would address gender-based violence in their communities in a targeted and sustainable manner.

Region: Asia and the Pacific
Country: Malaysia
Organization: NGO/International Organization
Sector: SGBV

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Community Based Registration

UNHCR requires refugees from Myanmar in Malaysia to register through one of the pre-existing ethnic community organizations rather than approach UNHCR directly. The community groups give a list of people to UNHCR which then organizes for a mobile team to come to a location nearby (such as a community hall or school). This allows UNHCR to significantly increase the number of individuals that it can register.

Region: Asia and the Pacific
Country: Malaysia
Organization: UN agency
Sector: Registration

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Clarifying Language with Refugees

The miscommunication between stakeholders and refugees is seen as hindering urban protection for the latter's rights. A representative of a legal aid organization mentioned that "if protection was substituted with a term implying legal aid especially in asylum countries such as Egypt, the gap and misunderstanding between refugees and service providers might be lessened to a great extent." In some cases refugees understand protection as receiving services, yet they are unaware of their rights to file a police report to protect them against random attacks by locals. Implementing and operational partners for UNHCR define themselves as service providers, helping refugees to cope within the local constraints, rather than protection providers.

For more information, please see the working paper is entitled "Urban refugee protection in Cairo, Egypt: the role of information, communication and technology", published by UNHCR's New Issues in Refugee Research. You can find it online at http://www.unhcr.org/4fbf4c469.html

Region: Middle East and North Africa
Country: Egypt
Organization: UN agency
Sector: Other

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Operation of Service Providers in Times of Revolution

The fact that many of the organizations catering for refugees are located in the heart of Cairo has often made it very challenging for such organizations to resume regular operation in emergency times starting January 2011 onwards. With Tahrir Square becoming the sanctuary for revolutionaries, abrupt violence has become quite expected in such areas. At times as such, refugees have nowhere to resort to for legal, psychosocial and financial support.

While most of the organizations had to halt operations once or more starting January 2011, few organizations were able to actively resume their work offsite. During the eighteen days, Caritas in collaboration with few faith-based and legal aid organizations, met regularly to organize for the donation collection of vulnerable refugee families. After the eighteen days, staff members from IOM helped UNHCR's RO to cover shortage of staff through engaging some IOM staff temporarily in UNHCR's relief initiatives. Few weeks after it’s reopening, Caritas extended its hours and operating days to accommodate the needs of refugees and asylum-seekers it caters for. Caritas also established a hotline and expanded its medical outlets.

For more information, please see the working paper is entitled "Urban refugee protection in Cairo, Egypt: the role of information, communication and technology", published by UNHCR's New Issues in Refugee Research. You can find it online at http://www.unhcr.org/4fbf4c469.html

Region: Middle East and North Africa
Country: Egypt
Organizations: UN agency / Caritas Egypt
Sector: Community Outreach

      the_living_aint_easy_urban_refugees_in_kampala_wrc.pdf      Doc: Pdf      Size: 2.46 MB
      20130515_summary_of_positions.pdf      Doc: Pdf      Size: 44 KB

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Gender Empowerment Training

Through EAC 2012, UNHCR and partner Save the Children effectively mobilized refugee communities to prioritize education for girls to the extent that even more girls than boys were registered in school following enrollment drives. Girls who had previously dropped out of school as well as girls who had never begun formal education gained access to the many opportunities that schooling provides.

In addition to their studies, project facilitators helped girls to organize into student councils, learning leadership skills and taking responsibility for improving education at their schools. Girls also received training on the Convention of the Rights of the Child to raise their awareness of their rights both as children and as women. Furthermore, the Safe You, Safe Me program helps girls to navigate the various protection risks they are exposed to as both refugees and women, including sexual and gender-based violence (SGBV).

Through this child-friendly training series, girls learn that if they experience any violence or other infringements of their rights, they are not at fault. The Safe You, Safe Me program then empowers girls to take action against rights violations, teaching girls how and to whom to report the violators.

Region: Middle East and North Africa
Country: Yemen
Organization: UN agency
Sector: SGBV / Child Protection

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Health Provisions and Health Education Programs

Initially International Medical Corps partnered with Jordan Red Crescent Society, a large and well-established organization with an impressive history of providing health care to needy populations. In a lesser capacity, IMC established a partnership with Jordan Health Aid Society (JHAS), a two-year old organization with a broad network of care providers and an impressive ability to deliver services in a fast and flexible manner, but with extremely undeveloped operational systems. JHAS managed a handful of primary health care clinics in pockets of poverty within the Kingdom, offering basic general practitioner care and subsidized medicines, financed through the sale of their own health aid card, which functioned as an affordable health insurance scheme for low-income families. This model offered the most vulnerable communities in Jordan an alternative to publicly provided health care.

International Medical Corps worked closely with JHAS, seconding staff as necessary, to create financial and administrative systems that complied with local and international standards, promoting transparency and enhancing their capacity to meet the demands of a growing organization. Policies and procedures governing human resources, procurement, asset management, and accounting, which enforced separation of duties and provided for effective checks and balances, were established.

Region: Middle East and North Africa
Country: Jordan
Organizations: Jordan Health Aid Society / International Medical Corps / NGO/International Organization
Sector: Health

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Volunteer Based Hotline

Various organizations providing services to urban refugees have increased their use of telephone hotlines and SMS messaging to provide information about asylum in Cairo. Following the revolution, UNHCR introduced a phone hotline by which refugees and asylum seekers can make inquiries and appointments in their native language. The SMS system was used after the revolution when multiple service providers cooperated to distribute a one-off cash payment to refugees in Cairo, and other organizations have used SMS to communicate about emergency closures in the year that followed. Additionally, email notices to other service providers were printed and posted, using multiple channels to reach the maximum number of people.

In spring 2010, a coalition of service providers acting under the name ‘Helpline Egyptian for Asylum seekers, migrants and Refugees’ (HEAR) took initial steps in the creation a volunteer-staffed telephone hotline that aimed to address information and communication gaps regarding asylum in Cairo. The helpline would allow people to call in and ask questions, for help with problems or for referrals from its trained volunteers, who would have a full guide of details of service and healthcare providers at hand.

For more information, please see the working paper is entitled "Urban refugee protection in Cairo, Egypt: the role of information, communication and technology", published by UNHCR's New Issues in Refugee Research. You can find it online at http://www.unhcr.org/4fbf4c469.html

Region: Middle East and North Africa
Country: Egypt
Organization: UN agency
Sector: Community Outreach

      unhcr_ur_policy_2.pdf      Doc: Pdf      Size: 157 KB

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Information Collaboration and Hotlines

Collaboration with other NGOs, proved essential for JRS for translation services and information sharing and to facilitate access to to local service providers . The NGO network established telephone hotlines in Burmese, Cambodian and Laotian. These hotlines served as an important resource for refugees in need of information and assistance.

Region: Asia and the Pacific
Countries: / Lao People's Democratic Republic / Cambodia
Organization: Jesuit Refugee Service
Sector: Community Outreach / Community Integration

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Responses To Detention

JRS showed that governments can save money by placing asylum seekers and forced migrants in communities instead of in detention. Not only are such options less costly, they are also fairer and more humane. In Thailand, JRS facilitated the bail out of 68 refugees detained at the Immigration Detention Centre (IDC) in Bangkok, by acting as guarantor for those who were able to pay their own bail and had accommodation ready upon release. Some refugees had been detained for more than five years. The short-term goal of bail was pursued together with the aim of changing the law to allow refugees and asylum seekers to stay in the country temporarily. In the meantime JRS formed part of a task force to promote alternatives to detention.

Region: Asia and the Pacific
Country: Thailand
Organization: Jesuit Refugee Service
Sector: Legal Aid

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Refugee Centers

JRS continued to run an urban refugee center in Ankara to welcome refugees. English and Turkish lessons, fun activities, pastoral care, distribution
of grocery cards, a referral system for legal and medical advice, and the ever- popular thrift shop, all formed part
 of efforts to create a community and dispel the often overwhelming sense of isolation prevalent among urban refugees.

Region: Europe
Country: Turkey
Organization: Jesuit Refugee Service
Sector: Community Outreach

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Employment and School Uniforms Project

In February 2013, UNHCR, supported by the German Embassy, initiated a livelihoods project on production of 400 school uniforms by refugees for refugee children in Tajikistan. UNHCR TJK will use the capacity and skills of local refugees (80% women) in producing the necessary uniforms. The project will last six months, however the refugees engaged in this project will earn a fair-trade income and acquire new skills, which will make them more competitive in the local market.

The school uniforms, textbooks allowance, and some school supplies will be distributed in early August 2013 so as to prepare refugee children from needy families for school. By assisting refugee children, UNHCR not only helps them meet their material needs but also enhances their ability to socially integrate in their schools and communities. Moreover, when providing school assistance to refugee girls, UNHCR increases their chances of attending school, as most poor refugee families chose to send only their sons to school if they lack funds.

Region: Asia and the Pacific
Country: Tajikistan
Organizations: Government / UN agency / NGO/International Organization
Sector: Livelihoods / Education

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Micro Finance with Local Government Support

In 2012, to further assist refugees in developing their small businesses, UNHCR signed a Memorandum of Understanding with the First Micro Finance Bank (FMFB) of Tajikistan enabling refugees to open bank accounts with FMFB and apply for micro-credits following the same requirements as the local population. So far, 10 % of the micro-credit recipients are women, and UNHCR will continue to actively promote the micro-credit opportunities among refugee women and assist them in the application process.

Region: Asia and the Pacific
Country: Tajikistan
Organizations: Government / NGO/International Organization / UN agency
Sector: Livelihoods / Community Integration

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Social and Youth Service Center

In 2011, UNHCR’s implementing partner RCVC, with US funding, opened a Social and Youth Centre in Vahdat, oriented to conduct activities such as tutoring lessons, literacy courses, and Dari language courses, among others. The Social Centre for women is equipped with sewing machines for the use of refugee women and of the local population as well.

UNHCR TJK took an initiative to further develop refugees’ business ideas so that their products are appealing to the international community and even to the local market. As a result, a group of refugee tailors and painters have been able to sell their Afghan-Tajik accent handicrafts (shirts, bags, etc.) to a wide range of local and foreign customers.

Region: Asia and the Pacific
Country: Tajikistan
Organizations: Government / NGO/International Organization / UN agency
Sector: Livelihoods / Education

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Economic Empowerment Prioritizing Women

UNHCR TJK supports refugee women in becoming self-reliant by providing them with free vocational skills trainings, referring them for employment, and engaging them in income generating activities. As such, starting from August 2011, a total of 205 refugees (75% female) benefited from the vocational skills trainings provided by UNHCR in cooperation with the Ministry of Labour of the Republic of Tajikistan. Eighty-five graduates of the vocational trainings were supported to start their own small and home-based businesses. At present, graduates of the courses are working in hair dressing salons, tailor shops, and even at home, which has helped them to gain more confidence in themselves and has also contributed to increase their chances of living a more productive life in Tajikistan.

Region: Asia and the Pacific
Country: Tajikistan
Organizations: Government / UN agency
Sector: Livelihoods

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Gender-Based Violence Prevention Through Economic Empowerment

This good practice is for IDPs, but it has been included because it demonstrates a new and different approach to working with the development organization, ILO. Between July and December 2012, the Protection Cluster along with the Gender Based Violence Working Group (GBV WG) in Mogadishu conducted a six-month analysis of the Gender Based Violence Information Management System (GBV IMS). One of the core gaps identified in service-provision was the lack of protection through livelihood generating initiatives.

In light of this, the Protection Cluster, as a meeting point between several UN agencies, national and international NGOs and the Government, brought together a national NGO, Save Somali Women and Children (SSWC), and the International Labour Organisation (ILO).

More concretely, at the end of 2012, ILO approached the Protection Cluster and asked the Cluster to recommend cluster members with livelihood and skill-training activities. SSWC is one of the leading national NGOs in Mogadishu working with marginalised women and children primarily from IDP communities. SSWC is mainly supporting women and children through vocational skill training, legal aid, providing psychosocial support and making timely referrals to medical services in cases of sexual and physical assault. On recommending several competent members, ILO finally decided to work with 21 survivors identified by SSWC. Currently ILO is directly conducting vocational trainings for the 21 survivors with the hope that they will graduate to starting their own small businesses using the skills they have been equipped with, this will in the long run mean that they are no longer dependent on others and that they are able to provide for themselves and their children.

Region: Africa
Country:
Organizations: Other / UN agency / NGO/International Organization
Sector: SGBV / Livelihoods

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DISPLAYING RESULTS 101 to 125 out of 139
1 | 2 | 3 | 4 | 5 | 6